How do your sweaters fit?

Our sweaters have been updated based on feedback from our community to offer a more modest, below-the-hip length. This change was made to provide extra coverage while keeping the cozy, oversized style you love. Because of this updated fit, they run slightly larger than previous versions. If you prefer a closer or more fitted look, we recommend sizing down when ordering.

Where do you ship?

We proudly ship globally. We cover all parts of the world, ensuring that our products reach you no matter where you are located. Whether you're in North America, Europe, Asia, Australia, or any other continent, we strive to deliver our sustainably made products to your doorstep with care and efficiency.

What is the estimated shipping time?

]The estimated shipping time varies depending on several factors including your order quantity, whether it is custom or predesigned, the volume of orders at the time, and your distance from our base in Bolton, Ontario.

• For most areas, you can expect your order to arrive within 8-10 business days from the date of purchase.

• However, some orders may take longer, typically between 10-15 days, due to the custom nature of our products and our commitment to quality assurance.

If you have any specific questions about shipping times or your order, please feel free to reach out to us via email or direct message on our social media platforms.

Exchange & Returns Policy

We accept returns and exchanges within 30 days of delivery. Items must be unwashed and in original condition. Refunds are issued to the original payment method.

For assistance, contact us at easternrootscollective@gmail.com or via our contact form.

• Double-Check Details: Please confirm your size, color, and design before completing your purchase.

• Need Help? If you have any questions or concerns about sizing or design, don't hesitate to reach out to our customer service team. We're here to help and can offer guidance to make sure you get exactly what you want.

Contact Us: For assistance, email us at easternrootscollective@gmail.com or use the contact form.